FAQ
Straight answers for a deliberately narrow service.
The best fit is an association or management company that already has an official system but wants recurring reminders to be easier to configure and receive.
Does this replace our portal?
No. NeighborNudge works alongside the association's current website, portal, and management system. The existing system remains the official source.
Do we upload a resident list?
No. The Release 1 pilot uses resident self-enrollment through a branded signup page or QR code.
When does a resident become active?
Only after the resident selects categories, agrees to receive them, and uses the emailed double opt-in confirmation link.
What schedules are supported?
One-time, weekly, every two weeks with an anchor date, monthly by day, and monthly by first through fourth or last weekday.
What does delivery rate mean?
Messages reported delivered divided by messages sent. It is not an open rate, read rate, or proof that a resident acted.
Can we use it for emergencies?
No. NeighborNudge is not an emergency-response system and must not replace official or legally required notices.
Does Release 1 send text messages?
No. Release 1 is email-only.
How is payment handled?
Payment is arranged externally. The application can record that a pilot was paid externally but does not collect payment.